Vision and Strategy

Sets the overall direction and long-term goals for the global ban system.

Major Partnerships

Establishes and maintains crucial relationships with Discord, game server providers, and other stakeholders.

Financial Oversight

Manages finances and ensures the company's sustainability.

Final Decision-Making

Holds ultimate authority on significant decisions affecting the system.

Public Representation

Acts as the primary spokesperson for the global ban system.

Head of Global Operations

• Oversees day-to-day system operations and team coordination.
• Ensures consistency and efficiency in ban enforcement and appeals.
• Manages resource allocation and performance.

Chief Policy Officer (CPO)

• Develops and maintains ban policies and standards.
• Ensures policies are legally sound and ethically responsible.
• Provides policy training and updates to teams.

Chief Operations Officer (COO)

• Optimizes internal workflows and productivity.
• Manages internal resources and inter-team collaboration.

Chief Technology Officer (CTO)

• Leads technical vision and infrastructure development.
• Ensures system security, scalability, and reliability.
• Oversees implementation of new features and innovations.

Legal Counsel

• Advises on legal matters and ensures regulatory compliance.
• Manages legal risks and handles disputes.
• Guides on data privacy and IP concerns.

Data Protection Officer

• Oversees data privacy practices and compliance (GDPR, CCPA).
• Develops data protection policies and handles breaches.

Ethics & Integrity Officer

• Integrates ethical considerations into policies.
• Investigates breaches and promotes accountability.

Lead Investigator

• Manages complex and high-profile investigations.
• Coordinates multi-platform investigations.

Investigation Specialist(s)

• Conducts in-depth violation investigations.
• Documents findings and applies sanctions.

Data Analyst

• Analyzes ban trends and appeal outcomes.
• Generates reports to improve system effectiveness.

RT | Supervisor - III

• Oversees multiple teams and high-level escalations.
• Strategic planning for the Report Team.

RT | Supervisor - II

• Supervises Tier 1 Supervisors and agents.
• Handles escalated cases and mentorship.

RT | Supervisor - I

• Directly guides agents and reviews decisions.
• Ensures protocol adherence and quality.

RT | Agent - Initial Review

• Processes new reports and categorizes violations.
• Routes or takes action on straightforward cases.

RT | Agent - Investigation

• Gathers evidence and determines violation validity.
• Applies sanctions per guidelines.

RT | Agent - Appeals Handling

• Reviews appeals and evaluates validity.
• Decides to uphold or overturn bans.